First, thank you for placing an order! I'm so grateful! I aim to ship all orders within 1-3 business days. During the holiday season I kindly ask for an extra day or two to get your orders out. 

If unused, unopened, and not damaged, products can be returned within 7 days of delivery. Once item is received and assessed, a refund will be initiated. Please note, shipping fees are non-refundable and customers are responsible for all return shipping costs. 

If your order is missing items or incorrect items were received, claims must be received within 48 hours of delivery. Items may be exchanged or a replacement will  be sent out with valid proof. Items lost in the mail or delayed with the carrier will not be replaced. 

At this time, I am unable to offer custom work. This also means, I'm unable to offer any customization on cards and products. 

We're honored to partner with over 250+ retailers across the US, Canada and Europe and you can find all of them listed here. Interested in becoming a retailer? Please message us at wholesale@isabellamg.com 

Shoot me an email at hello@isabellamg.com :)