FAQ

When will my order ship?

First, thank you for placing an order! I'm so grateful! I aim to ship all orders within 1-3 business days. During the holiday season I kindly ask for an extra day or two to get your orders out. 

What is your return and refund policy?

If unused, unopened, and not damaged, products can be returned within 7 days of delivery. Once item is received and assessed, a refund will initiated. Please note, shipping fees are non-refundable and customers are responsible for all return shipping costs. 

My order is missing items, can I get a replacement?

If your order is missing items or incorrect items were received, claims must be received within 48 hours of delivery. Items may be exchanged or a replacement will  be sent out with valid proof. Items lost in the mail or delayed with the carrier will not be replaced. 

Do you offer custom work?

At this time, I am unable to offer custom work. This also means, I'm unable to offer any customization on cards and products. 

Where can I find your products locally?

We're honored to partner with over 150 independent retailers across the US and you can find all of them listed here. Interested in becoming a retailer? Please message us at wholesale@isabellamg.com 

Have other questions not listed here or need help with something?

Shoot me an email at hello@isabellamg.com :)